RETURNS OF DAMAGED ARTWORKS
In the unlikely event that the artwork has arrived damaged, Armenia Art offers a 7 day no risk money-back guarantee on your order and we will arrange the collection of any artwork you purchase from us at no cost to you.
We ask every customer to inspect their artwork on arrival to check for any flaws, so please keep all of the original packaging until you are happy that you are going to keep your purchase. We cannot accept artworks back unless they are in their original packaging.
Please email photos of the damage to artwork at firstname.lastname@example.org quoting your order number and using the subject line ‘Damaged Artwork’ Our Representative will contact you via email/ or by phone and will arrange a courier to pick up your re-packaged purchase and will then email you with the details of when the pick-up will occur.
If you have requested a refund, we will credit your original payment mechanism within 7-10 days of confirmation of receiving your returned artwork.
REFUNDS OF NON DAMEGED ARTWORKS
If you decide that your artwork is not for you for any reason, then simply email us at email@example.com within 7 days of receiving the artwork with your order number stating that you would like to return your purchase.
If you have requested a refund, we will credit your original payment mechanism within 7-10 days of confirmation of receiving your returned artwork. Please NOTE: that the shipping costs in this case are paid by the customer and the artwork should be returned in the original packaging. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist.
Our Representative will contact you via email/ or by phone and will arrange a courier to pick up your re-packaged print and will then email you with the details of when the pick-up will occur.
Once the piece has safely reached the artist, Armenia Art will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
You are entitled to cancel your order at any time before you receive an email confirming the date and details of the shipment of your purchase.
After shipping of your order has begun, the Armenia Art return and refund policy will apply.
We are currently unable to offer cancelation for purchases of any Limited or Open edition prints, because these prints are created immediately after successful processing of the payment for your order.
As a guide, domestic deliveries should reach the customer in 7 business days and international deliveries by 14 business days. Please note that purchased artwork may be subject to duties, taxes and/or fees according to the law of your country.